Privacy Policy

1. Introduction

Craft Civil Contractors ("we", "our", "us") is committed to protecting your personal information and your right to privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following personal information:

• Contact Information: Name, phone number, email address when you submit a quote request or contact form.
• Project Information: Details about your project that you provide in form submissions.
• Communication Records: Records of correspondence between you and our team via phone, email, or WhatsApp.
• Website Usage Data: Non-personally identifiable information such as browser type, device type, and pages visited, collected via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes for our services
• Communicate with you about your project
• Provide, maintain, and improve our civil contracting services
• Send you relevant updates about our services (with your consent)
• Comply with legal obligations
• Improve our website and user experience

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as subcontractors working on your project), provided they agree to keep your information confidential. We may also disclose information when required by law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. Essential cookies required for website functionality may still be used.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information (where applicable)
• Withdraw consent for marketing communications at any time

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project-related records may be retained for up to 7 years in accordance with New Zealand business record-keeping requirements.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: